Shipping, Delivery, and Warranty Policy

1. SHIPPING AND TIMEFRAMES

All products available in our store are shipped directly from our suppliers to the address provided at the time of purchase.

  • Standard Delivery: Estimated delivery time of 8 to 15 business days, with free shipping (where applicable).

  • Express Delivery: Estimated delivery time of 5 to 12 business days, with a flat rate displayed at checkout.

The delivery window begins after payment confirmation and product dispatch, which takes 1 to 5 business days.

We guarantee to provide a tracking code so you can monitor your delivery progress in real time.

Please note: In some cases, the delivery window may be extended due to external factors, such as carrier delays, strikes, holidays, high demand during seasonal periods, or other unforeseen events beyond our control.

Our store guarantees the delivery of your order. In the event of loss or theft during transit, we take full responsibility for refunding the total amount paid. All shipments are fully insured against loss and include free online tracking.

1.2. INSURED SHIPPING

If the product is not delivered within 45 business days after dispatch, the client is entitled to a 100% refund of the amount paid.

Note: Products may be shipped in separate packages from different suppliers. Therefore, it is normal for them to arrive at different times.

1.3. ORDER TRACKING

Shipments are handled by national postal services or partner carriers. A tracking code will always be provided and sent to the customer via email within 3 to 5 business days after payment confirmation.

The customer can track the delivery status directly on the carrier's or postal service's website.

2. GENERAL TERMS AND CONDITIONS

2.1. SHIPPING ADDRESS ACCURACY

Products will be shipped to the exact address provided by the customer at the time of purchase. Therefore, it is crucial to carefully review your shipping details.

If an order is sent to an incorrect address due to customer error, a reshipment will only be processed upon payment of a new shipping fee.

2.2. ABSENT RECIPIENT

Please ensure there is someone available at the delivery address to receive the package.

Postal services typically make up to 3 delivery attempts.

  • If all attempts fail, the package will be sent to the nearest local post office branch, where it will be held for pickup for up to 7 calendar days.

  • If the package is returned to the sender because it was not picked up, a new shipping fee must be paid by the customer to initiate a reshipment.

All delivery attempts, including the address of the post office holding the package, are recorded and visible in the tracking system.

2.3. INCORRECT OR INCOMPLETE ADDRESS

Our store is not responsible for incorrectly or incompletely filled shipping addresses.

In such cases, the package will return to the sender, and no new delivery attempts will be made without the payment of a new shipping fee.

2.4. FEES, TAXES, AND DUTIES

If any customs duties, import taxes, or clearance fees are applied to the product's shipment, our store will cover the cost.

The customer will only pay the amount displayed at the time of purchase, with no unexpected additional charges.

3. ACCEPTANCE OF POLICIES

By making a purchase in our store, the customer declares that they are aware of and agree to all the terms and conditions described in this document.